Refund policy

30-Day Satisfaction Guarantee

We want you and your dog to feel calmer, not more stressed — including over a purchase decision. That's why every Mello collar comes with a no-hassle, no-return-needed 30-day guarantee.

If Mello doesn't work for your dog within 30 days of delivery, contact us and we'll issue a full refund. You do not need to send the collar back to us.

How it works: reach out within 30 days of your delivery date, let us know it didn't work out for your dog (no detailed explanation required), and we'll process your full refund to your original payment method — no return shipping, no restocking fee.